Refund & Return Policy

At RaucyMart, we are committed to providing our customers with a seamless and satisfying shopping experience. We understand that there may be times when you may need to return or request a refund for a product, and we want to ensure that the process is as convenient and transparent as possible. Our Refund and Return Policy is designed to make this process easy for you. Please take a moment to familiarize yourself with our policy to ensure a smooth experience.

*1. Return Eligibility:*
– You can initiate a return within 30 days from the date of receiving your order.
– Products must be unused, in their original condition, and with all the tags and packaging intact.
– Some products, like perishable items, personalized goods, and hygiene-related items, may not be eligible for return due to health and safety regulations.

*2. How to Initiate a Return:*
– Log in to your RaucyMart account.
– Go to the ‘Order History’ section and select the order containing the item you wish to return.
– Click on ‘Return Items’ and follow the instructions to complete your return request.
– If you made a purchase as a guest, please contact our Customer Support team to initiate your return.

*3. Return Shipping:*
– Customers are responsible for the cost of return shipping, except in cases where the return is due to a mistake on our part, such as shipping the wrong item.
– We recommend using a trackable shipping service to ensure your return reaches us safely.

*4. Refund Process:*
– Once we receive your returned item and verify its condition, we will process your refund.
– Refunds are typically issued to the original payment method used during the purchase.
– It may take 5-10 business days for the refund to reflect in your account, depending on your bank or payment provider.

*5. Exchange Policy:*
– If you received a defective or damaged item, we will gladly exchange it for a new one.
– Please initiate the exchange process through your RaucyMart account or contact our Customer Support team.

*6. Non-Refundable Items:*
– Certain items, like gift cards, downloadable software, and products that are explicitly marked as non-returnable, are not eligible for refunds.

*7. Customer Support:*
– If you have any questions or concerns regarding your return or refund, our dedicated Customer Support team is here to assist you. You can reach out to them through our ‘Contact Us’ page.

*8. Cancellation of Orders:*
– You can cancel your order within 24 hours of placing it, provided it has not already been shipped. To cancel, go to your ‘Order History’ and select ‘Cancel Order’.

At RaucyMart, we strive to ensure that your shopping experience is as enjoyable and hassle-free as possible. We value your trust in us, and our Refund and Return Policy is designed to uphold that trust. If you have any questions or need further assistance, please don’t hesitate to reach out to us. Thank you for choosing RaucyMart for your shopping needs.