MultiServe Coffee Machine 7 Programmable Brew Sizes / 3 Strengths + Iced Coffee & Hot Water for Tea, Glass Carafe (10-Cup), Stainless/Black, KF9150BK

11 reviews for MultiServe Coffee Machine 7 Programmable Brew Sizes / 3 Strengths + Iced Coffee & Hot Water for Tea, Glass Carafe (10-Cup), Stainless/Black, KF9150BK

1. 

   J***** M

   Rated 1 out of 5

   July 12, 2023

   1.0 out of 5 stars Stopped working

   Researched lots of coffee pots before selecting this one and high hopes that we would love it. Worked great right out of the box. At the 3 month mark ...More

   Researched lots of coffee pots before selecting this one and high hopes that we would love it. Worked great right out of the box. At the 3 month mark we started to see ghosting on the LED display. Now some of the cells are out but it still made coffee.
   Today the display shows error code E21. Tried all the internet tricks and what was in the manual and nothing has worked. It’s now a $160 paper weight.
   I have contacted Braun and am waiting for a response.

   Helpful? 0 0
   F**** M********

   Rated 5 out of 5

   April 17, 2023

   5.0 out of 5 stars Response to all the negative comments

    I just want to show everyone how well this product actually works

   Helpful? 6 0
   

   M****** W* P******* J*

   Rated 1 out of 5

   October 11, 2022

   1.0 out of 5 stars Not worth the money.

   If I could give a zero star review I would. The touch pad functions do not always work and it is extremely cumbersome to clean. The coffee basket and...More

   If I could give a zero star review I would. The touch pad functions do not always work and it is extremely cumbersome to clean. The coffee basket and filter overflow and grinds get stuck on and cover the lid every time coffee is brewed. So in order to keep the brewer clean I have to unplug the machine and bring it to the sink and hand wash the basket and lid because they are not removable. When doing that sometimes the clock needs to be reset after unplugging the machine. On top of it Delonghi (the actual manufacturer) has pretty bad customer service. The people are very nice when you speak to them, but I have been emailing and calling them for close to two months to resolve this and I really just want them to give me my money back. I attempted to return the machine through Amazon, but it was two days after the last day for returns. On top of it right I paid $200 for the machine it went on sale all over the internet anc could not get through to anyone to price match. This machine is not worth the money and I am going to purchase another brand as soon as I find one I like.

   Helpful? 4 0
   

   j**** m*****

   Rated 2 out of 5

   October 6, 2022

   2.0 out of 5 stars Expected a better product from Braun

   I like the idea of being able to brew a pot or a cup from drip. The coffee maker is temperamental. It will sometimes brew only 6 cups when the switch ...More

   I like the idea of being able to brew a pot or a cup from drip. The coffee maker is temperamental. It will sometimes brew only 6 cups when the switch is on "full pot". Also the clock numbers are starting to burn out. It's only 8 months old.

   Helpful? 0 0
   

   

   

   +1

   K***** V** S***

   Rated 3 out of 5

   June 20, 2022

   3.0 out of 5 stars Good, but don’t expect it to last

   Coffee was good, liked the versatility of the machine. Could be easier to clean, but after 25 days the led display began to burn out. Now ~45 days lat...More

   Coffee was good, liked the versatility of the machine. Could be easier to clean, but after 25 days the led display began to burn out. Now ~45 days later, the rightmost minute display is almost completely gone. I contacted Braun customer support and placed a service ticket and provided photos. It’s been well over 10 days now with zero contact from them
   To pay over $150 for a coffee machine that has begun to falter after 25 days is inexcusable. My $30 Mr. Coffee held up strong for 4 years.

   Helpful? 2 0
   

   K****** E* G******

   Rated 1 out of 5

   March 15, 2022

   1.0 out of 5 stars Buyer Beware....6 months then nothing.

   My Braun coffee maker made good coffee for 6 months. Then I started to get error messages. We descaled the pot that did not work. The error code would...More

   My Braun coffee maker made good coffee for 6 months. Then I started to get error messages. We descaled the pot that did not work. The error code would be cleared. After research I would get it working again. There are videos on you tube on the fix for some of the errors.
   Then the pot started to make 6 cups of coffee when set for a whole pot without an error message. After a few days of this I contacted Customer Service through Amazon. They asked for a video of that happening and a purchase receipt. Braun said that they would issue a cut the cord notice to me and replace the pot. I cut the cord. That was February 21, 2022. I have sent follow up letters and Texts, only to receive a “we got your mail reply”. I still do not have a replacement. I ordered a new Cuisinart coffee maker.
   I give this Braun zero stars for all categories.
   UPDATE: Amazon refunded my purchase. Thank you Amazon.

   Helpful? 0 0
   N***

   Rated 2 out of 5

   January 20, 2022

   2.0 out of 5 stars Extremely loud alert beeps

    Unit beeps extremely loud during option select start and stop. This is probably great if your kitchen is all the way on the other side of your ...More

    Unit beeps extremely loud during option select start and stop. This is probably great if your kitchen is all the way on the other side of your house and you wanna know when the coffee finishes. But if you live in a small condo and are thinking you could quietly make a pot of coffee while someone else is sleeping nearby, forget about it with this machine. The beeps will totally wake them (and you) up with how loud they are. There's no way to silence this machine unfortunately. If they made this machine serviceable so you could actually open it up I would totally just put a piece of tape over the speaker and this would be fine, but there's no way of getting in easily that I've found.

   Helpful? 7 0
   

   

   

   +1

   D***** M*

   Rated 2 out of 5

   October 4, 2021

   2.0 out of 5 stars OK, but not sure about quality and long term use

   Had for 1.5yrs.Nice to have hot water for tea at a push of a button. Coffee works well most of the time.Not easy to clean. If you don't get the coffee...More

   Had for 1.5yrs.
   
   Nice to have hot water for tea at a push of a button. Coffee works well most of the time.
   
   Not easy to clean. If you don't get the coffee basket in just right (must align little black rubber tab on right side of pic in coffee filter area) it will drip coffee all over the place.
   
   A segment is now dead on LCD display.
   
   You must call customer service if you need help, they do not handle tech support over email. The took 4 days to respond to tell me this, in the mean time I had figured out my issue on my own. I took off 1 star for this, otherwise 3/5 machine, I am not sure how long it will last.

   Helpful? 0 0
   

   A***** C*******

   Rated 4 out of 5

   January 25, 2021

   4.0 out of 5 stars Great coffee

   Makes great coffee, love the separate hot water dispenser, just make sure the cup is in the exact position to avoid splatters, (slightly back and towa...More

   Makes great coffee, love the separate hot water dispenser, just make sure the cup is in the exact position to avoid splatters, (slightly back and toward the water tank side) dont like the shape of the Carafe, the opening impossible to get hand in for washing and drying, which I do after each use. Doesnt dry out well if you air dry either. I have to jam a dishtowel in with the handle of a wooden spoon to get clean and dry.

   Helpful? 0 0
   

   

   

   

   

   

   

   +6

   M**

   Rated 4 out of 5

   September 4, 2020

   4.0 out of 5 stars Redesigned model works great

    EDIT: (1 star → 4 stars) Braun warrantied the defective coffee maker and the new one works much better. The coffee drip hole and drip stop mech...More

    EDIT: (1 star → 4 stars) Braun warrantied the defective coffee maker and the new one works much better. The coffee drip hole and drip stop mechanism have been redesigned and work as intended.
   
   I have owned this coffee maker for 7 months before writing this review. The coffee spilling all over my counter on an increasing cadence has prompted me to share my experience and warn people before they spend $200.
   
   The good:
   - Coffee tastes great
   - Easy to set volume of coffee/hot water
   - The reservoir is well designed and very easy to use
   - I like that the reservoir has a built in filter
   
   The annoying:
   - Water collects in the handle of the carafe during cleaning and drips onto table
   - Hot water tastes terrible, to me it tastes like plastic, to my SO it tastes/smells like bleach. I ran plenty of water through the hot water mode to try and clear out the taste, I also tried vinegar/water mix with no improvement.
   - The drip stop does not work well at all.
   - The hot plate at the bottom has started to corrode (see image). This is likely due to the poor functioning drip stop.
   - The hot water temp shown on the screen is before it leaves the spout, this means that the water has time to cool (≈30°F in my case) before it hits your cup.
   
   The unacceptable:
   - Coffee wicks across the basket drip hole and completely misses the carafe or cup. this results in coffee spilling all over the place. See the attached videos demonstrating this design flaw. Also note the image of the coffee filter in the correct position while this failure occurs. I have tried drying, cleaning, adjusting the drip stop to solve this issue, none of which have been successful. This issue has completely ruined my confidence in this coffee maker, I have to watch it every time I make coffee so I can stop it when this failure occurs. The first time this happened was 5 months after I bought the coffee maker so I was unable to return it, hopefully Braun CS will help us out, but in the meantime please be cautious of the reliability of this coffee maker.

   Helpful? 43 0
   

   J*

   Rated 4 out of 5

   June 23, 2020

   4.0 out of 5 stars Great Features Great Taste

   It makes great coffee. Nice modern look. Very attractive carafe.Main likes and unique tidbits• no need for paper filters• removable water reservoir le...More

   It makes great coffee. Nice modern look. Very attractive carafe.
   
   Main likes and unique tidbits
   • no need for paper filters
   • removable water reservoir let's you take it to the sink and fill it instead of filling a carafe to fill a reservoir
   • charcoal filter
   • separate hot water line with variable water temps for different tea varieties
   • appealing digital time display (with a caveat)
   • lots of options for size of beverage including over ice
   • power cord can be pushed into coffee maker to shorten it
   • included portion measuring accessory has scoop size details on it which is excellent
   • warranty registration card included let's you take a pic of a unique code to make registration very simple
   
   Main detractions
   • Carafe looks great but is awkward to wash. Lid pops off but top with handle does not and the opening is very small (2.5" diameter)
   • You really have to remember to move the lever to drip stop after brewing or you'll be wiping up the heat pad a lot
   • after setting the time the colon on the digital clock display just blinks. No idea why that would be part of the design

   Helpful? 13 0